Privacy policy

VideoSphere by Blue Optics ("we," "us," or "our") operates the website thevideosphere.com and the VideoSphere mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Information you provide directly:

Name, email address, shipping address, and phone number when placing an order

Payment information (processed securely through Shopify Payments — we do not store card details)

Messages and inquiries submitted through our contact form or email

Order tracking requests

Information collected automatically:

Browser type, device information, and operating system

IP address and general location data

Pages visited, time spent on site, and referral sources

Cookies and similar tracking technologies

VideoSphere App: The VideoSphere app communicates with your VS1 device over local Wi-Fi. Content you upload (photos, videos) is transferred directly to your device and is not sent to our servers.

How We Use Your Information:

Process and fulfill your orders, including shipping and delivery

Communicate with you about your order, warranty claims, or support requests

Send product updates and important notifications (you can opt out at any time)

Improve our website, products, and customer experience

Comply with legal obligations

Sharing Your Information: We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Shopify: Our e-commerce platform, which processes orders and payments on our behalf

Shipping carriers: To deliver your order (e.g., FedEx, DHL)

Analytics providers: To help us understand website usage (e.g., Google Analytics)

Legal authorities: When required by law or to protect our rights

Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

Data Security: We implement appropriate technical and organizational measures to protect your personal information. All transactions are processed through Shopify's secure, PCI-compliant payment infrastructure.

Your Rights: Depending on your location, you may have the right to access, correct, or delete your personal data, opt out of marketing communications, or request a portable copy of your data. Contact support@thevideosphere.com to exercise these rights.

Changes to This Policy: We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact: support@thevideosphere.com | Blue Optics, Los Angeles, California